Terms and Conditions

1. General Terms

Access to and use of this website, as well as the available products and services, are subject to the following conditions.

By using this website, the customer agrees to the terms of use, which may be occasionally updated. We advise you to visit this page regularly to stay informed about any changes that may have been made.

The domain mamimashop.com and its subdomains are owned by Joana Parreira Rodrigues Gouveia, located at Rua Padre Joaquim das Neves 1076 (4435-374, Rio Tinto), with VAT number 245651853 and phone number (+351) 910 384 821.

The use, reproduction, copying, and disclosure by other means of the logos, texts, images, and videos on this website are subject to prior written authorization.

To place an order, the customer must be over 18 years old and commit to providing true data that allow for the successful processing of their order.

2. Payment Methods

We accept PayPal and Credit Card payments.

Buying online on the mamimashop.com website is 100% secure. We use verified security protocols (SSL Certificate).

3. Shipping and Delivery

We work with the carrier FEMA for shipments to Portugal and Spain, and shipments to the rest of Europe are made through CTT.

Shipments to mainland Portugal: Your order will be shipped the day after purchase (sometimes on the same day if the order is placed early in the morning). Once your order is shipped, it takes 1 business day to reach the destination in most cases.

Shipments to Azores and Madeira: Your order will be shipped the day after purchase (sometimes on the same day if the order is placed early in the morning). Once your order is shipped, it takes between 3 to 6 business days to reach the destination in most cases.

Shipments to Spain: Your order will be shipped the day after purchase (sometimes on the same day if the order is placed early in the morning). Once your order is shipped, it takes between 2 to 3 business days to reach the destination in most cases.

Shipments to the rest of Europe: Your order will be shipped the day after purchase (sometimes on the same day if the order is placed early in the morning). Once your order is shipped, it takes between 6 to 15 business days to reach the destination in most cases.

Once your order is shipped, you will receive an email with your tracking code.

IMPORTANT: If delivery is not possible due to an incorrect address or if no one is available at the specified address after 2 delivery attempts, the order will be returned to Mamima Shop and the re-shipment will be at the customer’s expense.

4. Exchanges and Returns

Inspection and Verification of the Order

All products delivered through the carrier must be inspected by the customer upon receipt.

Upon receiving your order, please check if it is in perfect condition and has not been damaged during transportation. If the package shows any irregularities (damaged, wet, signs of being opened, etc.), please reject the order and indicate the reason for refusal on the delivery slip. Then, you should report the incident to Mamima Shop by email at info@mamimashop.com. A delivery receipt from the carrier without any mention of damage implies that the product was delivered in perfect condition.

If you receive your order in good condition but discover that an item is missing or that the wrong item has been sent after opening it, please contact us within 3 business days of receiving the order via email at info@mamimashop.com. Claims made after the specified deadline will not be accepted.

Exchanges, Returns, and Complaints

The customer has a period of 14 days to proceed with the return or exchange of their order. Please contact us via email at info@mamimashop.com, indicating the reason, invoice number, and the reference of the product to be returned or exchanged.

The return/exchange must meet the following conditions:

1 – The products to be returned or exchanged must be in perfect condition, complete, with all their components, accessories, and instruction manuals. They should be accompanied by the original unopened packaging and all packaging components in perfect condition, with the respective labels intact and no signs of assembly or use. They should be properly protected to avoid damage during the transportation process.

2 – The costs of transportation and/or return are the sole responsibility of the customer.

Returns or exchanges that have not followed the above procedures will not be accepted. After receiving the products and verifying them in accordance with the return/exchange conditions, a refund voucher will be issued, which will be available in the customer’s account and valid for 1 year. It can be used for future purchases. In the case of a cash refund, the refund process, once approved, will be completed within a maximum of 14 days using the same payment method used for the original purchase.

When will you receive the refund?

Once the items from your return are received at our facilities, you will be notified via email. Our quality department will inspect the items, and if they meet the return conditions, we will authorize the refund within 48 hours.

The refund will be issued using the same payment method chosen at the time of purchase.

5. Right of Free Contract Resolution

In accordance with the provisions of Article 4(1)(l) of Decree-Law No. 24/2014, dated February 14th, it is informed that the consumer has the right to resolve the contract without incurring any costs (except for return costs) and without the need to indicate the reason, within 14 days from the day on which they acquire physical possession of the goods, in the case of purchase and sale contracts.

The return of items must be made upon presentation of the respective invoice and/or proof of payment and must be in perfect marketable condition, in the original packaging.

In cases of Free Contract Resolution, the shipping costs related to the return are borne by the consumer, as stipulated in Article 13(2) of Decree-Law No. 24/2014, dated 14/02.

The procedure for exercising this right is set out in Articles 10 and 11 of Decree-Law No. 24/2014, dated February 14th, available here, and the free contract resolution form provided in Part B of the annex to this decree can be used.

Return Conditions:

1 – The item should show no signs of improper use.

2 – Within 14 days from the date on which the consumer has communicated their decision to resolve the contract, they must return or deliver the goods to the supplier or an authorized person for this purpose.

6. Warranty

All products are covered by the warranty required by law.

7. Alternative Dispute Resolution

In accordance with Article 18 of Law No. 144/2015, dated September 8, suppliers of goods or service providers are required to inform buyers of goods or consumers of services about the possibility of resolving any disputes through Alternative Dispute Resolution entities (ADR). This obligation came into effect on March 23, 2016, and it was only on this date that the Directorate-General for Consumer Affairs published the list of existing and legally authorized ADR entities.

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform available at https://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:

Centro Nacional de InformaĆ§Ć£o e Arbitragem de Conflitos de Consumo (CNIACC)
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Centro de Arbitragem da Universidade AutĆ³noma de Lisboa (CAUAL)
Centro de Arbitragem de Conflitos de Consumo da RegiĆ£o AutĆ³noma da Madeira (CACC RAM)
Centro de InformaĆ§Ć£o e Arbitragem do Porto (CICAP)
Centro de InformaĆ§Ć£o e Arbitragem do Vale do Ave (TRIAVE)
Centro de InformaĆ§Ć£o e Arbitragem do Vale do CĆ”vado (CIAB)
Centro de InformaĆ§Ć£o, MediaĆ§Ć£o e Arbitragem do Algarve (CIMAAL).

For more information, please refer to the Consumer Portal at consumidor.gov.pt

8. Applicable Law

The Terms and Conditions of this website are based on Portuguese law, and any dispute will be resolved in Portuguese courts.

9. Final provisions

If you need to contact us, you can do so via the following email: info@mamimashop.com.